Shipping Policy
Last Updated: October 2025
At Personal Gifts, we’re committed to delivering your custom-made gifts safely, quickly, and in perfect condition. Please review our shipping policy to understand how your order will be processed and delivered.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Since most of our products are personalized, production may take an additional 2–5 business days, depending on the product type and order volume.
- You’ll receive a confirmation email once your order is successfully placed and another email once it’s shipped, including a tracking number.
2. Delivery Time
We deliver across India using trusted courier partners such as Delhivery, Blue Dart, DTDC, and India Post.
- Standard Delivery: 5–9 business days
- Express Delivery (selected pin codes): 2–4 business days
Delivery times may vary during holidays, peak seasons, or due to unforeseen courier delays.
3. Shipping Charges
- Free Shipping: On all prepaid orders above ₹999 (within India).
- Standard Shipping Fee: ₹69 for orders below ₹999.
- COD (Cash on Delivery): Available for selected locations with an additional ₹50 handling fee.
4. Tracking Your Order
Once your order is shipped, we’ll send you a tracking link via email or SMS.
You can use this link anytime to check your order status and delivery updates in real-time.
5. Incorrect or Incomplete Address
Please ensure your shipping address, phone number, and pin code are accurate at checkout.
If the address is incomplete or incorrect:
- The courier may not deliver your package, and
- The order may be returned to us.
Re-shipping charges will apply for orders returned due to address errors.
6. Delays and Force Majeure
While we strive for on-time delivery, delays may occur due to:
- Weather conditions
- Courier partner issues
- Remote or restricted delivery zones
- Natural disasters or government restrictions
We’ll keep you informed of any such delays and work to resolve them quickly.
7. Damaged Packages
If you receive a damaged or tampered package, please:
- Take clear photos of the package before opening it.
- Contact us immediately at info@personalgifts.in with your order number and photos.
We’ll investigate and arrange a replacement or refund if applicable.
8. International Shipping
Currently, we only ship within India.
International delivery options will be announced soon — stay tuned!
9. Contact Us
For any shipping or delivery-related queries, feel free to contact our support team:
📧 info@personalgifts.in
📞 +91-9885511000
Our Promise
At Personal Gifts, we treat every package as special — because every gift has a story.
We ensure secure packaging, fast delivery, and full support until your order reaches you safely.